Part one – the meaning of communication

Key factors in communication

Communication theory and models

How mass communication works

Context in communication

Common misconceptions

Part two – know and understand yourself

The keys to empathy

The purpose of emotions

Identify your thinking patterns

The tyranny of bias

Master self-awareness, social intelligence and mindfulness

Part three – Know and understand others

Reading others

Listening to others

Asking others

Empathising with others

Difficult people

Conflict resolution

Part four – empathetic and inclusive communication strategies

The inclusive mindset

Empathy mapping

Stigma – destigmatising through conscious empathy

Trauma informed communication

Communicating with a person centred approach

Written communication

Visual communication

Digital communication

Verbal and para-verbal communication

Non-verbal communication